After nearly two months, I’ve finally received most of the order that I placed with the Red Dwarf Shop on the day it opened. The operators, Sandbag, have not come across well during this minor fiasco. On October 25th, they sent an email to all customers still awaiting delivery, which anecdotal evidence suggests was pretty much everyone, to say that deliveries would on their way soon. It’s been claimed by various sources that at least one of the Krysis keyring, Starbug t-shirt and badges were causing the problem, but their policy of waiting until the entire order is in stock before sending anything, rather than just sending the missing stuff later, is a foolish one. Furthermore, I know people who didn’t order any of those items, but are still yet to receive anything.
It seems the best way to resolve the situation is to complain, which I did a week after the aforementioned email. The ‘contact us’ link on my initial order confirmation was not much use, but I eventually tracked them down to CustomerService@sandbaguk.com and sure enough, my order was dispatched (minus the pesky keyring and Starbug t-shirt) the very next day. It’s a sad state of affairs that this is what it takes to receive goods that you ordered before Red Dwarf XI even started.
But anyway, now that the stuff is here, is it any good? We present the instant reactions of G&T’s Ian Symes as he performs the debagging ceremony.
With thanks to Tom Pyott on camera duties.