Home › Forums › Ganymede & Titan Forum › Series XI extras on iTunes Search for: This topic has 4 replies, 4 voices, and was last updated 7 years, 2 months ago by FileTrekker. Scroll to bottom Viewing 5 posts - 1 through 5 (of 5 total) Author Posts January 14, 2017 at 10:46 am #219132 FileTrekkerParticipant I bought the season pass hoping to get these extras, but since the monumental cock-up, when they got released on the platform early, they were taken down, but as of yet still have not returned. Does anyone have any idea what the deal is? Apple support is predictably useless, and TOS doesn’t seem to reply to tweets or e-mails. January 14, 2017 at 6:10 pm #219135 Seb PatrickKeymaster >TOS doesn’t seem to reply to tweets or e-mails Well, this is a bit unfair. Firstly, we do reply to tweet queries where we can, but we get a lot, so they’re easy to miss in isolation (and unless I’m much mistaken, scouring the replies column I can’t see this being something you’ve asked several times and been ignored). Also, in some cases, we simply don’t have the answer. This is one such case: GNP don’t handle the distribution of the episodes on digital media, so we don’t know why it’s the case that these aren’t available. I’m sure it’s being looked into by the people who do distribute it, but until it’s sorted out, there’s not much else we can say. January 15, 2017 at 11:46 pm #219140 JonsmadParticipant When you phone apple support is it a scouser? Or are you put on hold by an android? January 16, 2017 at 5:05 am #219141 MANI506Participant I’m glad I got those iTunes extras when I did but I’ll still be getting the DVD someday. Can’t beat the real thing! January 18, 2017 at 2:30 am #219184 FileTrekkerParticipant I appreciate it may sound unfair from your perspective, but from the viewpoint of the customer, it isn’t. I.e. https://twitter.com/FileTrekker/status/799474183184990209 – any chance of an answer? — Danny King (@FileTrekker) November 28, 2016 etc, – now I appreciate you don’t have time to reply to every tweet necessarily, customer service is via Twitter isn’t a given right I understand, but I was just stating my experience. As for the answer, I appreciate it, although as you say it’s in the hands of others, I think it’s safe to assume it’s been forgotten about and they won’t be returning. Might want to update the article on the site though, given it miss-sells the iTunes season pass as including these, when it does not. Author Posts Viewing 5 posts - 1 through 5 (of 5 total) Scroll to top • Scroll to Recent Forum Posts You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In