Having thoroughly gorged ourselves on the meaty morsels provided by six brand new episodes of our favourite show, G&T has been having a bit of a post-series nap for the last couple of weeks. But we’re awake now, refreshed, and with plans in place for a whole host of features throughout the coming months, while we wait patiently for the Series XII publicity machine to roar into action at some point in 2017. And as a new month dawns, there are enough tiny pieces of news to warrant this brief festive-flavoured roundup, so read on…
After nearly two months, I’ve finally received most of the order that I placed with the Red Dwarf Shop on the day it opened. The operators, Sandbag, have not come across well during this minor fiasco. On October 25th, they sent an email to all customers still awaiting delivery, which anecdotal evidence suggests was pretty much everyone, to say that deliveries would on their way soon. It’s been claimed by various sources that at least one of the Krysis keyring, Starbug t-shirt and badges were causing the problem, but their policy of waiting until the entire order is in stock before sending anything, rather than just sending the missing stuff later, is a foolish one. Furthermore, I know people who didn’t order any of those items, but are still yet to receive anything.
It seems the best way to resolve the situation is to complain, which I did a week after the aforementioned email. The ‘contact us’ link on my initial order confirmation was not much use, but I eventually tracked them down to CustomerService@sandbaguk.com and sure enough, my order was dispatched (minus the pesky keyring and Starbug t-shirt) the very next day. It’s a sad state of affairs that this is what it takes to receive goods that you ordered before Red Dwarf XI even started.
In amongst all the excitement of Twentica being unleashed to the world, the launch of the brand new Red Dwarf shop has understandably taken a back seat. But on any other day, this would be a huge deal, so let’s take a closer look. The first impression is that the site is functional but attractive. Nice big pictures and prices of everything on offer on the front page, with sub-indexes divided between “clothing” and “accessories”. It’s a bit of a shame, however, that the pictures are quite low-res, and that there’s no option to zoom in to take a closer look at the items you’re expected to pay good money for. There are details you can make out in last week’s TOS update that you can’t actually see on the shop itself!
As for what’s for sale, we have a choice of nine t-shirts (one long-sleeved, one polo, the others regular), all of which are available in S-XXL and presumably intended to be unisex. There’s also two hoodies, a mug, a bag, a poster, a postcard set, a lanyard, a badge set and a keyring. It’s worth noting that none of these things are actually available yet – you can order them all right now, but they’re all listed as shipping in October 2016. Prices are decent, particularly for the clothing, although the lanyard and keyring seem a bit steep at £8 each, before p&p. I placed a massive order earlier, and the shipping cost seemed very reasonable, but I’ve since seen unconfirmed reports that there’s a minimum shipping cost of £5.60 per order, no matter how small the order.