…two months and nine days. That’s roughly the time elapsed between the frame-rate problem on the Blurays first being noticed and today’s TOS update, which represents the first time that the controversy has been acknowledged by an official Red Dwarf source. Snark aside, there are a million reasons why things like this take a while to get addressed – they have to wait for the manufacturers to investigate and put solutions in place before they go steaming in – but even so, it’s been a long wait.
There’s not a great deal of new information since the BBC finally got their arses into gear about this just under a month ago, but it’s nice to see confirmation that such a dramatic change to the source material was never the intention of the boxset. An apology might have been an idea, mind. The word “sorry” does at least feature in the BBC’s response quoted in the article, which is a slightly more official-sounding version of the email that was previously sent to complaining customers. The crux of the message is this bit:
Details of how to obtain your replacement can be obtained by e-mailing BBC Studios customer support line at DVDSupport@bbc.com
If you have already purchased the set and wish to replace the two faulty discs, you can do so at the address above; while we understand that replacement pressings of copies still in shops will be issued as soon as possible.
Good and interesting news that rogue copies in the wild will indeed be replaced. Spare a thought for the poor bugger who has to organise that.